WASHINGTON, Nov. 12, 2026 — Five more states have joined a federal consumer-protection lawsuit against telehealth company Hims & Hers Health, according to an amended complaint announced by the Federal Trade Commission on November 10. The litigation centers on allegations about how sensitive health information was shared and how consumers were told about billing and cancellation terms.
What changed this week
Arizona, Florida, Nebraska, Ohio and Wisconsin joined the case alongside the initial government plaintiffs, including Utah and California through Los Angeles County Counsel. The FTC says its amended complaint was filed in the U.S. District Court for the Northern District of California.
The regulators allege that consumers’ medical-condition information was transmitted to third-party advertising platforms despite representations about privacy. The complaint also alleges that some consumers were charged for prescriptions sooner than they expected and had difficulty canceling subscriptions.
These are allegations, not findings
The FTC’s allegations are being litigated. An amended complaint is a formal accusation; it is not a judicial determination that the company violated the law. The FTC itself notes that filing a complaint means the agency believes a court proceeding is in the public interest, and that the court will decide the matter.
Why the case matters beyond one company
Online health providers operate at the intersection of confidential personal information, digital analytics and subscription commerce. The dispute highlights questions that apply broadly: what health information is shared with advertisers, which disclosures customers actually see, when charges begin and whether cancellation is straightforward.
Consumers evaluating a telehealth subscription can review privacy notices, watch for tracking and advertising disclosures, preserve billing records and read cancellation policies before submitting sensitive medical details. These are general consumer precautions, not findings against any particular service.
Sources: FTC November 10 news release; FTC court docket and case status.
Featured image: archival photograph of the Federal Trade Commission building, Gunnar Klack / CC BY-SA 4.0; not a photograph of the defendants or the court proceedings.
